Terms and conditions
The aim of the present document is to establish the regulations governing the use and protection of users of this website, www.ryans.es, belonging to Ocean Leisure Solutions, S.L., TAX-ID/NIF: B57764623 (hereinafter RYANS) based in C/ Atenas nº 30-46 – 07817 Sant Jordi, Ibiza, Spain, Telf. +34 971- 591 214 y Fax +34 971- 390 463.
RYANS uses the www.ryans.es webpage to make personal information and services relating to our hotels available, such as Online reservation of rooms and additional services, Customer services and Job market, trying to improve the commercial relationship we have with our clients and efficiently managing the requests that they make.
The use of the page and/or its services implies the complete and unreserved acceptation, and entailing validity, of each and every one of the General Conditions covered in these regulations governing use. The access and use of certain services offered to the users in www.ryans.es may be subject to determined conditions that, depending on the concrete case complement or replace these regulations of use. For this reason the user, prior to the access and use of the services and contents, has to read and accept said conditions.
2. USE OF THE WWW.RYANS.ES WEBPAGE AND SERVICES
The user agrees to use the www.ryans.es webpage and the services offered to him/her via the webpage, in accordance with the dictates of Law, Morality, good practices and public order, as well as the terms stipulated under the present Regulations governing use. As a consequence, he/she is under the express obligation not to use the www.ryans.es webpage or its services for illicit ends or effects or contrary to the terms established under the present Regulations governing use, or breach rights or third-party interests that, in any way, may damage the www.ryans.es webpage or prevent it from being used normally.
RYANS may, in order to improve the operation of its webpage and for the benefit of its users, unilaterally modify, at any moment and without prior warning, the offered services or any substantial aspect of the current webpage, or the technical and operational conditions or conditions of use of the services in www.ryans.es.
Access to any kind of content in the webpage does not imply any right whatsoever to its reproduction and/or distribution and this is not permitted without the prior consent of RYANS.
3. PROTECTION OF PRIVATE USER INFORMATION BY RYANS
3.1 Transaction security. Reservations for Hotels of the RYANS are managed by Neobookings Ibiza Todo el Año S.L. The confidentiality of information is totally guaranteed, both with respect to personal data and credit card information supplied to guarantee reservations. Similarly, the client who makes a reservation is informed that his/her personal data and the reservation information will be passed to those companies that have to intervene in the reservation and/or travel process and to the destination hotel, irrespective of the country where said companies may be located, with the resultant possibility of the international transfer of information, all with the exclusive objective of making the reservation and ensuring its correct execution.
3.2 Any sensitive information sent, including your credit card number, will be encrypted through SSL protocol and protected from third parties.
3.3 Data protection. RYANS guarantees the protection and confidentiality of personal data, of any kind, provided to us by our clients either from typical users or from those who use the Job Market services.
All of the information provided by our clients to RYANS, or to its employees, will be included in an automated personal information file which is reported at the central register of the Agency for Privacy Protection of Spain. The file is created and maintained under the responsibility of Ocean Leisure Solutions, S.L., a company which commercially operates under the RYANS brand and which operates this webpage.
The principal objective of said file is the maintenance of a commercial relationship with our clients, the performance of statistical studies, and also the sending of publicity pertaining to commercialized products and services.
RYANS guarantees the confidentiality of the supplied information and further guarantees that under no circumstances will said information be supplied to third-parties for any ulterior use without the express prior consent of our clients.
In compliance with the terms stipulated under Constitutional Law 15/1999, December 13, the clients of RYANS hotels may, at any time, exercise their right to access, alter, cancel and object to their personal information.
Similarly, the user of www.ryans.es, by sending his/her curriculum in order to be eligible for the jobs offered through the webpage, is voluntarily providing information of a personal nature that RYANS will handle in an automated manner and incorporate into a file as long as needed in order to be able to offer and provide its services.
The named parties in the information have, at all times, the right to access the file, and may freely exercise their right to rectify, cancel and object to the data held within, in compliance with the terms stipulated in the legislation concerning data protection.
In order to exercise said rights the user has to state this in writing to Ryans Ocean Leisure Solutions, C/ Atenas nº 30-46, 07817 Sant Jordi, Ibiza, Spain.
The cookies used on our Website include both our own and those of third parties and they enable us to store and access information in relation to the language, the type of browser used and other general characteristics predefined by the user, and also to track and analyse the activity carried out in order to introduce improvements and to provide our services in a more efficient, personalised manner. Ryans does not use advertising or behavioural advertising cookies.
However, users can set up their browsers to accept or reject cookies, or select those allowed and those excluded by following one of the following procedures, depending on the browser used.
On its Website, Ryans uses:
These make it possible to track and analyse the behaviour of the users of the websites with which they are associated.
Specifically, on the user’s device, Ryans stores the analytical cookies of Google Analytics. Users can exclude their individual activity by means of the exclusion systems facilitated by Google Analytics.
This is a table of Cookie’s information
2 years This cookie keeps a record of the number of times a user has visited a site, and when the first and last visits were. level 2
30 minutes This cookie helps to calculate how long a user’s visit lasts, storing the time the user entered. level 2
Expires with the session This cookie helps to calculate how long a user’s visit lasts, storing the time the user exits the page. level 2
Expires with the session This cookie keeps track of where the visitor comes from, which search engine was used, which link he/she clicked on, what key words were used and from where in the world the page was accessed. level 2
These cookies from Google Analytics generate an anonymous user ID, which is used to count how many times a user visits the site. It also records the first and last time the user visited the website. Likewise, it calculates when a session ended, the user’s origin and keywords. level 2
Social network cookies:
In particular, Ryans uses Social Sharing buttons, which make it possible to share the content of our website on different social networks:
Facebook.com 2 years Level 2
Twitter.com 2 years Level 2
The cookies detailed above are graded on an “intrusiveness level ” on a scale of 1 to 3, in which:
Level 1: corresponds to internally-used cookies that are essential for provision of the service requested by the user.
Level 2: corresponds to anonymous, internally-used cookies necessary for the maintenance of contents and browsing, as well as cookies managed by third parties in the framework of services expressly requested by the user on their websites (e.g. Social Plugins from Facebook or Twitter).
Level 3: corresponds to cookies managed by third parties in the framework of services not expressly requested by the user, permitting tracking of these through websites not owned by Ryans. The specification of this level is accompanied by its owner. The use of level 3 cookies is subject to the user’s prior permission by means of express confirmation of acceptance.
5. LINKS TO THIRD PARTY CONTENT
Ocean Leisure Solutions has no control over, nor does it accept any responsibility for, the information contained in third-party WebPages which are accessed via links. The presence of these links in the www.ryans.es webpage is of a purely informative nature and under no circumstance will it be considered to be a suggestion, invitation or recommendation of the said links.
6. GUARANTEE AND INTERRUPTION OF SERVICES
Ocean Leisure Solutions does its utmost to maintain the continuity of the services and information offered through its www.ryans.es webpage. Nevertheless, it cannot guarantee the continuity and availability of these services in the future.
RYANS will not be held responsible for any damage or loss of any kind which may be attributable to the incorrect operation or lack of availability of the www.ryans.es webpage and its related communication systems, due to causes of force majeure or the interruption or interference in the information transference networks.
7. CONTACT INFORMATION
You may get in contact with RYANS by the following methods:
In writing, addressed to
Ocean Leisure Solutions, S.L.
C/ Atenas nº 30-46 – 07817 Sant Jordi, Ibiza, Spain
8. APPLICABLE JURISDICTION
The Ryans.es webpage is governed by Spanish law, and in order to resolve any dispute that may arise with users, with respect to conditions of use and any other claim relating to the content and services of the webpage, these disputes will be submitted to the Judges and Courts of Ibiza, and will be interpreted in compliance with Spanish Law, the parties expressly renouncing their own jurisdiction or any other that may correspond to them.